Business Operations Manager

New York

Business Operations Manager

We’ve grown from 10 to 375 people in 5 years. Rapid growth propels business complexity, so financial and operational analyses are at the core of every business decision we make. To support this continued growth, BounceX is looking for a Business Operations Manager to join our growing Operations team. As a member of the team, you’ll be working closely with department heads, the executive team, and other key stakeholders on all things business strategy and execution. For this role, you will help drive evaluation of key business initiatives, analyze business performance, present strategic recommendations to management, and oversee new product initiatives. But this isn't just about analysis and recommendations - we are looking for a relentless focus on execution and producing tangible improvements in business performance.

Overall Role & Responsibilities

  • Work with leadership team to identify, develop, and execute strategic plans to achieve business goals

  • Partner with each department to improve process and performance to move the needle for the overall business

  • Contribute to the roll out of new products and revenue lines to ensure successful go-to-market

  • Monitor and analyze a robust set of operational metrics to identify issues, research root causes, and implement solutions

  • Compose business plans for company growth initiatives and investment opportunities

  • Guide business decisions by preparing ad-hoc analysis of operational metrics in support of a wide variety of business initiatives across functions

Skills & Competencies

  • 1-3 years work experience at a top tier consulting firm

  • Sound business judgment and ability to communicate clearly

  • Ability to pull up from the details to drive insights and business recommendations

  • Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility

  • Strong quantitative and analytical skills

  • Proficiency in building and handling complicated data sets

  • General familiarity with SaaS business models and the relevant KPIs a plus

BounceX is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.



BounceX is a global marketing technology company that has been recognized as a best place to work by Glassdoor and Crain’s, and one of America’s fastest-growing SaaS companies.

More than 300 companies including JetBlue, Uniqlo, HelloFresh, and Comcast use BounceX to orchestrate real-time, multichannel marketing programs customized for every individual web visitor. 

With offices in New York City and London, BounceX is built on the belief that the success of a company is rooted in the strength of its team, so we’ve created a collaborative, inclusive environment where people love coming to work.

We provide career coaching, growth and development opportunities, and benefits that are in the 95th percentile of all technology companies. Some highlights include excellent healthcare that starts day one, best-in-class fully paid family leave, 401(k) match, flexible work hours, and more.

What bonds our community together is our commitment to 5 Core Values:

  • Come Hungry

  • Carry Each Other

  • Drive Undeniable Performance

  • Respect People, Privacy, Ideas

  • Bounce Back

Come join us on our mission.